Cancellation & Booking Policy
BOOKING POLICY 2022
Recuperating losses – While as a business (all references to business within the policy relate to The Epicurean Massage Therapy) we appreciate that there are many things that can get in the way of life, unfortunately business costs do not stop. Therefore, we have a booking policy in place. The money taken is to cover business costs/ Loss of earnings incurred during vacant booking slots.
All Clients are required to pay a 50% non-refundable booking fee to secure any appointment (1st Jan 2022). This will then be deducted from the price of your treatment on the day of attendance. If you are booking with a voucher 50% of your prepayment will go towards your booking and act in lieu by being deducted from the original purchase value.
Booking Fees are non-refundable. However, they can be rolled over to secure a future booking for up to 3 months / 1 further booking if more than 48hrs notice is provided (less if the appointment can be filled). After which time the booking fee will go to the business to cover losses.
How Our Booking Deposits Work
You will be messaged with a secure online link to pay your non-refundable booking fee. Once payment is received your booking will be secured. It is the responsibility of the client to ensure they attend a booking.
How Our Booking Cancellation Policy Works
Management reserves the right to waiver this policy.
All vouchers are valid for 6 months from date of purchase unless agreed prior.
All customers will be asked to;
Arrive at their appointment time
Attend appointments alone
What we will do;
Here at The Epicurean we pride ourselves on providing a wide range of massage therapy specifically tailored to suit your needs. During the consultation period we will work closely with you to ensure that the treatment you choose is the one most beneficial to you. This can sometimes mean a combination of disciplines to create a bespoke treatment to best fit your needs. Offering a range of massage from Sports Massage to Prenatal and many in between. The Epicurean is based in Wakefield city centre making it easily accessible.
Mon - CLOSED
Tue - CLOSED
Wed - 10:00 – 18:30
Thur - 08:00 – 20:00
Fri - 07:00 – 18:30
Sat - 10:00 – 13:30
Out of hours appointments can be arranged subject to availability. Contact directly to discuss